Terms and Guest Policies

These terms provide general guidance for using the Zen Spa at Tropicana website and planning a spa visit. Booking details, cancellation windows, service rules, and offer terms may be confirmed during scheduling or directly by the spa team.

Website Information

Service descriptions, availability, timing, and promotional information are provided for guest convenience and may change. The spa may update services, pricing, staff availability, packages, and policies without notice.

Appointments

Guests are responsible for booking the correct service and arriving on time. Late arrivals may reduce treatment time so the spa can stay on schedule. Some services may require consultation or may not be appropriate for every guest.

Cancellations and Offers

Cancellation, no-show, deposit, group booking, gift card, and offer policies may vary by service type and booking channel. Guests should review the booking confirmation and ask the spa team about any policy questions before the appointment.

Guest Conduct

Zen Spa is a professional wellness and beauty environment. Respectful conduct is required for all guests and staff. The spa may refuse or end service if behavior is inappropriate, unsafe, or disruptive.

Contact Zen Spa with questions about these terms or guest policies.